Delivery is typically completed within 6 working days (please allow ten) and
costs £10.00+VAT (£11.75), Express delivery is usually the next working day,
but this is NOT guaranteed (3% failure), this service typically costs £22.00
+ VAT.

IF the goods are ordered after midday then they cannot be dispatched the
same day for next day delivery; they will be sent out the following working
morning for delivery the working day after.

The only way you can know the exact day of  delivery is to choose special
day delivery at the checkout, this is charged extra depending on the items
ordered

These schedules apply only to core stock items and do not apply to warehouse
steps or custom made ladders.

Usually deliveries are reliable but as deliveries are made by carriers we
cannot be responsible for any failure of service.

IF you order is urgent we recommend you phone to check availability on  0844 884 2625

IF you are out when the carrier tries to deliver then they will try to leave
the order with a neighbour, if this is not possible then usually a card will
be left so you can phone the LOCAL depot and agree a convenient time and day

Unfortunately because of the awkward nature of ladders we are restricted by
which carriers are prepared and able to carry such items and each item is
manually handled and not of an automated production line this means that
order tracking is NOT possible.

If delivery has not arrived on time then we can chase the carriers but we
cannot get an ETA from the carriers if goods are in transit and so due that
day or the next. Please note that delivery addresses cannot be changed after
dispatch has been made

Order tracking / chasing has to be done via e-mail because the answers are
not instant, several people will need to contact several people in order to
locate your item which will entail a physical search

Please examine the goods very carefully on arrival and if in any doubt sign
the delivery receipt as “DAMAGED” so the goods can be inspected thoroughly
later.

I hope this answers your delivery question

Regards

Customer Service