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What happens if I am out when the carriers call

Delivery is typically completed within 6 working days

IF you are out when the carrier tries to deliver then they will try to leave
the order with a neighbour, if this is not possible then usually a card will
be left so you can phone the LOCAL depot and agree a convenient time and day

Unfortunately because of the awkward nature of ladders we are restricted by
which carriers are prepared and able to carry such items and each item is
manually handled and not of an automated production line this means that
order tracking is NOT possible.

If delivery has not arrived on time then we can chase the carriers but we
cannot get an ETA from the carriers if goods are in transit and so due that
day or the next. Please note that delivery addresses cannot be changed after
dispatch has been made