As far as we are concerned, we are happy for any item to be returned unused, if the product is unsuitable for your needs, The problem is, carriers, a lot of them will not transport our kind of product, it’s an ongoing nightmare, they all just want to deliver little boxes and charge £8.00 instead of delivering a heavy bulky item like most of ours.

Collection is even more of an issue, they are geared up for outbound freight where they can collect a lot of them from us in one go and deliver in various quantities all over the world.

If you can find your own carrier we are happy to give a 100% refund on the item, however as “inbound” freight is not insurable and more expensive; if you wish us to arrange it there will be a minimum cost of £25.00 + VAT (£29.37)

Please let us know if you want to return it yourself and I can send you the address to return to, or confirm you agree to our charge and I will arrange collection

Please note that carriers do not see a collection as priority and can often take ten days or so to collect, we will confirm with you when the request has been received by you for us to arrange collection.

IF you require an alternative item please re-order at your convenience; Unfortunately because of the way the carriers work with different collection / delivery runs / times it is not possible to arrange a “swap”