We have been trading for over twenty eight years in the ladder and access equipment distribution sector;

In order to offer the all round best possible service and the most competitive prices it was clear that we needed to be streamline and invest heavily in technology, in this way we can call upon resources of the entire staff and numerous out sourced specialist contacts in order to resolve question in the most comprehensive and efficient manner.

In general the telephone is not the best way of doing this because its likely that your call we not be answered by the correct person to deal with your query, if we re-route the call the chances are that the specialist is on another call, away from their desk, on sick leave etc.

·         Often a question cannot be answered instantly because we need to contact the shippers / the factory / the warehouse etc.

·         Often the answer can be a long or technically complex one which is time consuming and difficult to follow

·         Telephone conversations although usually recorded are difficult to track

·         E-mail is the most logical and efficient means of communication

However we understand that often it is desirable to speak to a real person and so we have a limited availability phone service with a local number

Austin White Ladders Ltd 0844 884 2625

LaddersRus.com  0844 884 5171

Austin White Tech 0844 884 9396

LRU Tech 0844 884 9717

Main office fax 0207 149 9842

Please note that the office phone line is only attended from 7.30am >12pm & 2pm and 4pm

Monday > Friday excluding public holidays

Another easier way to contact a real person is to use our live person real time chat system by clicking here during our normal office hours